At Fency Group ("Fency," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or use our services. Please read this policy carefully.
We may collect the following types of information:
Personal Information: Name, email address, phone number, delivery address, and payment information provided when you place an order or create an account.
Non-Personal Information: Browser type, IP address, device information, and website usage data collected through cookies or similar technologies.
Order Information: Details about your food orders, dietary preferences, or special instructions.
We use your information to:
Process and fulfill your orders, including delivery or takeout services.
Communicate with you about your orders, promotions, or updates.
Improve our website, services, and customer experience.
Comply with legal obligations or resolve disputes.
We do not sell or rent your personal information to third parties. We may share your information with:
Service Providers: Third-party vendors (e.g., payment processors, delivery services) who assist us in operating our business. These providers are contractually obligated to protect your information.
Legal Requirements: If required by law, we may disclose your information to comply with legal processes or protect our rights.
We use cookies to enhance your experience on our website, such as remembering your preferences or analyzing site traffic. You can manage cookie preferences through your browser settings.
We may use analytics tools (e.g., Google Analytics) to collect non-personal information about website usage.
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
You are responsible for maintaining the confidentiality of your account credentials.
Opt-Out: You may opt out of promotional emails by clicking the "unsubscribe" link in our emails.
Access and Correction: You may request access to or correction of your personal information by contacting us.
Our website may contain links to third-party websites (e.g., payment gateways). We are not responsible for the privacy practices or content of these websites.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on our website, and the updated policy will take effect upon posting.
If you have any questions about this Privacy Policy, please contact us at:
Email: infn@fencygroup.co.uk
Last Updated: September 9, 2025
