Terms and Conditions

Welcome to Fency Group ("Fency," "we," "us," or "our"). By accessing our website or using our services, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with these terms, you should not use our website or services.

1. Use of Our Services

• Eligibility: You must be at least 18 years old to use our website or services. By using our services, you represent that you meet this age requirement.
• Services: Fency provides dine-in, takeout, and online ordering services for food and beverages, primarily soup noodles. All services are subject to availability.
• Compliance: You agree to use our website and services in compliance with all applicable laws and these Terms and Conditions.

2. Orders and Payments

• Order Accuracy: You are responsible for ensuring the accuracy of your order. Fency is not liable for errors resulting from incorrect information provided by you.
• Pricing: All prices listed on our website or menu are subject to change without notice. Prices include applicable taxes unless otherwise stated.
• Payment: Payments must be made through the methods accepted by Fency (e.g., credit/debit cards, mobile payment apps). You agree to provide valid payment information.
• Cancellations and Refunds: Orders may be canceled or modified within a reasonable time frame before preparation begins. Refunds are subject to our discretion and may not be available for consumed or partially consumed orders.

3. Food and Allergen Information

• Allergens: Our menu items may contain allergens (e.g., gluten, soy, nuts). It is your responsibility to inform us of any allergies or dietary restrictions when ordering. Fency is not liable for allergic reactions or dietary issues resulting from failure to disclose such information.
• Food Safety: We adhere to food safety standards, but we cannot guarantee that cross-contamination will not occur.

4. Intellectual Property

• Ownership: All content on our website, including text, images, logos, and trademarks, is the property of Fency or its licensors and is protected by intellectual property laws.
• Use Restrictions: You may not reproduce, distribute, or modify any content from our website without prior written consent from Fency.

5. Limitation of Liability

• Fency is not liable for any indirect, incidental, or consequential damages arising from your use of our services or website, including but not limited to loss of data, profits, or business opportunities.
• We do not guarantee uninterrupted access to our website or error-free services.

6. Third-Party Services

• Our website may contain links to third-party websites or services (e.g., payment processors, delivery services). Fency is not responsible for the content, policies, or practices of these third parties.

7. Modifications to Terms

• Fency reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of the updated terms.

8. Governing Law

• These Terms and Conditions are governed by the laws of the jurisdiction in which Fency operates. Any disputes arising from these terms will be resolved in the courts of that jurisdiction.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: info@fencygroup.co.uk

Last Updated: September 9, 2025